Servers that are never offline
The servers we use have a guaranteed uptime of 99.9% which means your site will always be available for your customers.
Managed services
Ease your burden of maintenance with our managed services plan
Have your website ready to go but need some more help? As well as customized websites and internal tools, our managed services leave us in charge of making sure everything is kept running smoothly.
Running your business takes a lot of time and effort and we want to help out as best as we can. With our managed services, you hand us the keys and we'll keep your site up and running — saving you from another hosting panel while you scratch your head.
Kept up to date
Your site is at its best when it's up to date, so we'll make sure that's taken care of for you — including core files, dependencies, and any packages you have installed.
Secure and backed up
When we add your site we make sure it's kept secure through nightly backups, malware scans and security tooling to help thwart attacks.
Quick fixes included
Need a hand with something that takes 15 minutes or less? That's included in your service plan. Anything longer and we'll let you know what the cost will be.
Managed service plans
Pick the level of care that fits — from keeping the lights on to prepaid hours for hands-on help each month.
Basic
We'll host your site and keep the lights on.
$50/month
- 99.9% uptime
- Nightly backups
- Malware and security scans
- 15 minutes quick fixes
- Your site kept up to date
- Quick support response
Advanced
Our managed service plus 2 hours of extra support
$180/month
- 99.9% uptime
- Nightly backups
- Malware and security scans
- 15 minutes quick fixes
- Your site kept up to date
- Quick support response
- 2 hours of guaranteed extra support
Pro
Our managed service plus 4 hours of extra support
$300/month
- 99.9% uptime
- Nightly backups
- Malware and security scans
- 15 minutes quick fixes
- Your site kept up to date
- Quick support response
- 4 hours of guaranteed extra support
- Audit fee waived after 3rd month of service
A fee of $150 is charged for the initial audit of your site as this takes a few hours and allows us to determine any issues. You'll be provided with a report of anything we find, even if you decide not to go with our service. The Pro managed service plan has this fee refunded after 3 months of service.
Frequently asked questions regarding our managed service plans
We've compiled a short list of questions you might have. We're also available to answer anything else you need clarified — get in touch by phone, email, or the contact form.
What do I need to get started with a managed service plan?+
If we've designed your site for you — awesome! You will already have a contract covering what is included in your service plan.
If that isn't the case and you would like to migrate your site to us, there's a few more steps before we take you on. First, we'll need to check your site to make sure it's suitable to be hosted with us. That includes checking that everything is up to date and there's nothing fishy going on related to security.
If we think there's anything that needs to be fixed before transferring in we'll let you know what needs to be done, and let you know the pricing.
Once the transfer has happened, it's just a case of logging into the registrar of your domain and pointing it towards the correct server. Generally, the migration can take up to 48 hours but is usually completed within a few and there's typically no downtime when this happens.
Do I really need a managed service plan?+
Our managed service plan is available so that you don't need to be hands-on with the more technical side of running a website. Does the idea of constantly checking whether everything is kept updated not how you want to spend your day? This is the service for you. We handle updates, backups and security checks so you can keep focused on your business.
What are advanced service plans?+
Our managed service plans include 15-minute fixes — but do you need something more hands-on? Our advanced service plan is available so that you can have some extra help with whatever you need.
- Edits to existing content or image hunting
- Creating new pages or custom templates
- Adding new functions or forms
- Fresh landing pages for a new service or product you're offering
Hours are guaranteed time each month and are prepaid in 2-hour blocks so we will definitely be available when needed. These hours do not roll over each month and will expire if not used. When purchased, we'll make sure you are aware of how much time you have left for each period.
Does MTN Studio manage email accounts?+
We do not host email accounts.
We can recommend setting them up with either Microsoft 365 or Google Workspace — both are well priced and offer features that can benefit your business such as online storage, video conferencing, and access to applications for creating documents.
We can help set these up for you but we don't offer ongoing support for email accounts.
What's included in the audit before a managed service plan begins?+
There's a number of items that we look at before taking on your site. The site audit helps us determine if there's anything that needs to be taken care of so that hiccups don't appear in the future — and if anything needs to be fixed, we'll let you know what steps need to be taken.
Platform and core
- What version of the CMS or framework is the site currently running? Is it current and supported?
- Are core dependencies and runtime packages up to date?
Theme and front-end
- When was the last update completed for the theme or design system?
- Does it still have support from the original developer (if third-party)?
- Are there inactive or unused themes, templates, or design packages sitting around?
- Are customizations isolated so updates won't wipe them out?
Plugins, packages and integrations
- Are plugins and packages up to date?
- Are any unsupported by their developer but still required for the site to run?
- Are there inactive or unnecessary plugins, packages, or integrations?
Backups
- Is there a backup system in place?
- Does the backup include the complete site or only a partial piece of it?
- Is it saved locally or in an external location?
Security
- Is security tooling enabled?
- Do any accounts use weak or default usernames like “admin”?
- Has the login or admin surface been hardened or hidden where appropriate?
- When was the last time the site was scanned for issues?
- Is there brute-force or intrusion protection in place?
- Does the system monitor for 404 and suspicious request patterns?
Speed and optimization
- Are there coding errors or broken dependencies on the site?
- Are images optimized, and are unused assets removable?
- Is caching (or a CDN) in place where it helps?
Crawl and error handling
- Are custom status pages set up (including 404s)?
- Is anything checking for crawl or indexing issues?
The managed service plan just isn't working for me. What's next?+
We're sorry to hear that our service isn't living up to your expectations. Get in touch and we'll walk you through migration — packing up your site so you can take it to whichever host you like.
There are no refunds for the current month, but for anything further out beyond the next pay period we'll offer a refund if you prepaid in advance.
Ready for worry-free maintenance?
Tell us about your site and we'll walk through whether a managed plan is a fit.
Contact us